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Bitblix Support

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Which app do you need help with?

Quick Tips

  • Choose your app above to see its common questions
  • Be specific about your issue
  • Describe steps to reproduce the problem

Quick Tips for Gameplay

  • Be specific about your issue
  • Include your device model if reporting a bug
  • Describe steps to reproduce the problem

Gameplay: Frequently Asked Questions

What video formats does Gameplay support?

Gameplay supports all common video formats including MP4, MOV, and M4V. It works with videos in any aspect ratio.

How long does processing take?

Processing time depends on video length and device performance. Most videos under 5 minutes process in less than a minute.

Can I adjust the blur effect?

Currently, the blur effect is automatically optimized for the best look. Custom blur controls may be added in future updates - submit a feature request if you'd like this!

Is there a video length limit?

Gameplay is optimized for short-form content. We recommend videos under 10 minutes for best performance.

Where are my processed videos saved?

Processed videos are saved to your Photos library. You can then share them directly to social media or export them elsewhere.

Does Gameplay work offline?

Yes! All video processing happens on your device. No internet connection is required.

Quick Tips for Overplay

  • Include your macOS version (Apple menu › About This Mac)
  • Include your Overplay version (Overplay › About Overplay)
  • For video problems, include the resolution, frame rate and codec shown at the right of the toolbar
  • Describe steps to reproduce the problem

Overplay: Frequently Asked Questions

Which Macs does Overplay run on?

Overplay needs macOS 14 Sonoma or later, and runs natively on Macs with Apple silicon and with Intel processors.

Which videos can I open?

Anything macOS can play, including MP4, MOV and M4V files with H.264, HEVC or ProRes video. Drag a file onto the window, or press ⌘O. Drop a video onto a tab to replace it or open it in a new tab.

How do I see and click through the video to the app underneath?

Lower the opacity with ⌘[ and ⌘] (⌘0 sets 70%, ⌘\ toggles 100%). Keep Overplay above other windows with ⌘⇧A, and turn on click-through with ⌘⇧T so clicks go to the app underneath. To use Overplay again, switch back to it (for example with ⌘Tab) and press ⌘⇧T.

How do markers work, and what are "real" and "dropped" frames?

Press I and O to set In and Out markers; the section between them loops while playing, and the readout shows its length in time and frames. Many screen and console recordings use a variable frame rate and skip frames now and then. "Real" frames are the ones actually in your file; "dropped" frames are the ones a steady frame rate would have had but the recording skipped.

Why doesn't subject isolation pick up what I clicked?

Subject isolation (S, or the toolbar button) finds people, characters and animals. Static scenery such as buildings, trees or terrain usually isn't detected. Try clicking the middle of the subject, or pause first: isolation is exact when paused and followed live while playing. Press Esc to cancel picking, and S again to show the whole video.

Are my videos uploaded? How do I turn off usage statistics?

No, your videos never leave your Mac. Overplay sends only anonymous usage statistics, such as which features are used. You can turn them off in Overplay › Settings › Privacy. See the privacy policy for details.

Where can I find the keyboard shortcuts?

Choose Help › Keyboard Shortcuts in Overplay for the full list.

General and Business Inquiries

  • Use the form below for questions about Bitblix, partnerships or anything else
  • If the form doesn't work, email us at bitblixapps@gmail.com

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